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    Returns & Refund Policy

    By placing an order through rillvo.co you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

    1. 30 DAY RETURN POLICY

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. You’ll also need the receipt or proof of purchase.

    2. RETURN PROCESS

    To start a return, you can contact us at  info@rillvo.co. If your return is accepted, we'll send you instructions on how and where to send your package. The customer is responsible for the cost of shipping the return. Items sent back to us without first requesting a return will not be accepted.

    3. DAMAGED, WRONG PRODUCTS OR ISSUES

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

    To return your product, you should contact our mail.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    4. EXCHANGES

    We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at info@rillvo.co.


    5. RESTOCKING FEE

    We do not charge a restocking fee on returns.

    6. REFUNDS

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    7. EXCLUSIONS

    Any order that is discounted, on sale, on special offer or bought with a discount cannot be refunded. We still allow for exchanges and store credit on discounted, sale and special offer orders.

     

    8. CANCELLATIONS 

    See our shipping policy page for details.

     

    Customer Support

    Service Hours: Monday - Saturday / 9 am - 5 pm 

    EMAIL: info@rillvo.co

    Business Address: 30 N Gould St STE 21737, Sheridan WY 82801