Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 12-24 hours after purchasing - so if you change your mind within that time - please send us a message and be advised that we always work hard on sending out orders to ensure they get delivered faster.
We’ll cancel and refund you in full as soon as we get your request and the order is not shipped out yet. A returns process is required for refund after the item arrives to your location if it's already been shipped out.
How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when your package is delivered to your address.
Return shipping cost is the responsibility of the buyer.
We're confident our products will meet or exceed your expectations but if you want to make a return - please contact our support team at info@rillvo.co and we will respond within 0*1 business days to the process.
What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard & American Express
What are your shipping options? - Limited by volume.
Please see our shipping page for more detailed information on shipping times.
What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. info@rillvo.co
Where do you ship from?
Our products are made and shipped from the USA. If the item you've purchased is out of inventory in your nearest warehouse, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go
Customer Support
Service Hours: Monday - Saturday / 9 am - 5 pm
EMAIL: info@rillvo.co
Business Address: 30 N Gould St STE 21737, Sheridan WY 82801
